At 1300 Melbourne Taxi Service, we value your time and strive to provide reliable and professional transportation services across Melbourne. We understand that plans can change, and we have designed our Cancellation & Refund Policy to be fair and transparent for all our customers.
Cancellation Policy
- Cancellations made at least **24 hours before the scheduled pickup time** will not incur any charges.
- If a booking is cancelled **within 24 hours** of the pickup time, a **cancellation fee** may apply to cover administrative and driver allocation costs.
- In case the passenger fails to show up at the pickup location without prior notice, it will be treated as a **no-show**, and no refund will be issued.
- Bookings made through third-party platforms must follow their respective cancellation terms.
Refund Policy
- Refunds are applicable only for **eligible cancellations** made within the permitted time frame.
- All approved refunds will be processed within **5–7 business days** to the original payment method.
- In the event of a **service disruption or cancellation** initiated by 1300 Melbourne Taxi Service, customers are entitled to a full refund or free rescheduling.
For any assistance, please contact our support team — we’re here to help you.
